Dear Our Valuable Customers,
We hope you are all well and doing good in these hard times. As we all know, this pandemic situation is still ongoing however, we are here to do all our best to continue and carry out our lives. As Authentic Stone we are proud to say that we take all precautions to maintain safety as much as possible while offering you our most uplifting and complete stone collections at its best. Our guidance for design and technical expertise is ready for your service any time, just as our delivery service and consistently high UK stock levels.
Your orders can be placed online as you wish and our sales teams are always on the other line to answer your queries, and provide a sufficient help. Since one of our main concerns is the safety and protection of our staff, things may take for us a little longer than usual. To be more specific, delivery times for stocked items is taking approximately 2-3 working days, and for cut and full- size samples, approximately 2-5 working days. If your requirement is more urgent, please do not hesitate to get in touch, and we can gladly arrange a plan for your order.
We acknowledge this situation may cause some inconveniences for you and we are truly sorry, but we believe in your understanding that these are necessary decisions for us to make sure the safety of
Our Newhaven showroom is now open. No appointment needed. To ensure the safety of our teams and customers and following
government guidelines, we kindly ask you to follow the listed
– Please research your tile choices as much as possible before your visit.
– Strict 2 metre social distancing is required during your visit
– Please ask staff for assistance if a product needs moving to view
more easily, this is to carry out our “no touch” policy
– Hand sanitisation is mandatory at your arrival and departure
– PPE available for use at staff/customer discretion
– Cut samples and full size samples will be available to take away but must be picked by Authentic Stone staff
Thank you for your co-operation, understanding, and supporting
Authentic Stone during this unusual times.
The Authentic Stone Team